Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

تمرين 9

Refer to the example of how K N Management addressed some of the questions in the Senior Leadership category of the Baldrige Criteria in this chapter. Explain what practices address each of the specific questions:
a. How do senior leaders set your organization's vision and values?
b. How do senior leaders deploy your organization's vision and values through your leadership system, to the workforce, to key suppliers and partners, and to customers and other stakeholders, as appropriate?
c. How do senior leaders' actions reflect a commitment to the organization's values?