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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
النسخة 9الرقم المعياري الدولي: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
النسخة 9الرقم المعياري الدولي: 978-1285069463 تمرين 32
Select a service activity with which you are familiar. If you were the manager of this activity, what "conformance to specifications" criteria would you use to monitor it?
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Example for service activity:
Consider ...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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