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Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
النسخة 8الرقم المعياري الدولي: 978-1259010651Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
النسخة 8الرقم المعياري الدولي: 978-1259010651 تمرين 13
What are some of the management problems associated with allowing service employees to exercise judgment in meeting customer needs ?
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Services refer to ideas and concepts. Mo...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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