
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
النسخة 7الرقم المعياري الدولي: 9780071289276
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
النسخة 7الرقم المعياري الدولي: 9780071289276 تمرين 7
List constructive ways in which customers can respond when services fall seriously short of their requirements or expectations.
التوضيح
Mrs. F had an appointment with Dr. X, an...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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