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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
تمرين 7
List constructive ways in which customers can respond when services fall seriously short of their requirements or expectations.
التوضيح
موثّق
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Mrs. F had an appointment with Dr. X, an...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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