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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
تمرين 3
Comment on the different dynamics of one-on-one service and group service in regard to perceived control of the service encounter.
التوضيح
موثّق
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When customers are served in groups such...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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