SCENARIO 1-4 an Operations Manager at a Local Distribution and Supply

SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus on individual-level,group-level and organization systems-level variables.
-Refer to Scenario 1-4.Motivation is an important ________ process.

A) group level
B) organizational level
C) individual level
D) industry level
E) departmental level