In a successful quality management program employees are
A)given precise directions to achieve specific objectives
B)rewarded with merit pay based on their performance
C)encouraged to improvise and use their initiative
D)encouraged to compete with co-workers to produce as much as possible

Question

Quizplus · Accepted Answer

In a successful quality management program, employees are encouraged to improvise and use their initiative, as this fosters creativity and innovation. Giving precise directions or encouraging competition can stifle creativity, while basing pay solely on performance can lead to a focus on short-term gains rather than long-term sustainability.

In a Successful Quality Management Program Employees Are