The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:
A)Reduce total cycle time in all activities
B)Improve profitability
C)Provide a creative and cooperative workplace
D)Produce products and services to a six-sigma standard
E)Reduce defects to no more than 5 defects per million actions

Question

Quizplus · Accepted Answer

Motorola's six-sigma standard aims for no more than 3.4 defects per million opportunities, not 5 defects per million actions.

The Five Initiatives Implemented by Motorola for Achieving Customer Satisfaction