Which of the following statements is true regarding surface acting?
A) It involves forgoing emotional expressions in response to display rules.
B) It involves changing one's likes and dislikes to be in sync with display rules.
C) It involves displaying one's true feelings explicitly toward a person.
D) It deals with expressing felt emotions toward a person or event.
E) It involves trying to modify our true inner feelings based on display rules.

Question

Quizplus · Accepted Answer

Surface acting involves forgoing or suppressing one's true inner feelings and expressing emotions that are required by display rules. It is a type of emotional labor where individuals regulate their emotions to meet organizational or social expectations.

Which of the Following Statements Is True Regarding Surface Acting