_________ refers to the condition when employees project one emotion while feeling another.
A) Emotional challenge
B) Emotional dissonance
C) Emotional intelligence
D) Emotional labor

Question

Quizplus · Accepted Answer

Emotional dissonance refers to the conflict employees experience when projecting one emotion while feeling another. This commonly occurs in jobs that require employees to manage and regulate their emotions to meet job requirements, such as customer service or healthcare. Emotional labor is a related concept, but broader in scope, referring to the work involved in managing one's emotions and expression to fulfill job requirements. Emotional intelligence is a related skill set that involves the ability to recognize and manage one's own emotions and those of others. Emotional challenge is not a commonly used term in the field of psychology or organizational behavior.

_________ Refers to the Condition When Employees Project One Emotion