In the context of total quality management, which of the following is one of Deming's "14 points" of quality?
A) Strive for short-term improvement rather than long-term profit.
B) Ensure compliance by punishing those who deviate from process.
C) Eliminate slogans, exhortations, and arbitrary targets.
D) Use numerical quotas.
E) Mass inspection is the best way to ensure quality.

Question

Quizplus · Accepted Answer

One of the founders of the quality management movement was W. Edwards Deming. Deming's "14 points" of quality emphasize a holistic approach to management. One of them is to eliminate slogans, exhortations, and arbitrary targets.

In the Context of Total Quality Management, Which of the Following