In studying informal communication networks,
A) workers are surveyed to determine which organizational members they typically interact with.
B) workers are observed as they complete they daily activities.
C) workers keep journals or diaries to document their regular daily communication.
D) the organizational chart is used to determine regular patterns of communication.

Question

Quizplus · Accepted Answer

Surveying workers is the most commonly used method to study informal communication networks as it allows researchers to directly gather information on the patterns of interaction between organizational members. Observing workers or using organizational charts may not provide a complete picture of informal communication as workers may engage in communication outside their designated roles or positions. Keeping journals or diaries may be an alternative method but may be time-consuming and may not capture the full extent of informal communication.

In Studying Informal Communication Networks