Focusing each person and the entire system on meeting customer needs and expectations is a major purpose of ___.
A) cultural management
B) corporate social responsibility
C) process reengineering
D) mechanistic organization design
E) bureaucracy

Question

Quizplus · Accepted Answer

Focusing on meeting customer needs and expectations is a key goal of process reengineering, which involves analyzing and redesigning business processes to increase efficiency and effectiveness. Cultural management, corporate social responsibility, mechanistic organization design, and bureaucracy may also have customer focus as a goal, but they are not as directly or exclusively associated with this purpose as process reengineering.

Focusing Each Person and the Entire System on Meeting Customer