Which of the following is a true statement about total quality management?
A) It focuses on applying quantitative management approaches to the production of goods and services.
B) It is a process of making a commitment to applying quality standards and principles to the way operations are managed in all parts of the organization.
C) It focuses on reducing the cost of production.
D) States that there is one best way to manage people and operations.
E) s a method of determining how to best allocate scarce resources among competing uses.

Question

Quizplus · Accepted Answer

Total quality management is a process of making a commitment to applying quality standards and principles to the way operations are managed in all parts of the organization. It involves continuous improvement, customer focus, empowerment of employees, and a focus on preventing defects instead of just detecting them. It is not solely focused on reducing the cost of production or finding one best way to manage people and operations. It is also not a method of determining how to best allocate scarce resources among competing uses.

Which of the Following Is a True Statement About Total