A company purchases a new computer system for the purpose of streamlining the processing of customer orders. The company's objective is to decrease processing time so that 98% of all orders are shipped within 24 hours of being received. After operating with the new system for three months, the company was shipping 92% of all orders within 24 hours. This situation is an example of a ___.
A) performance opportunity
B) ethical situation
C) performance deficiency
D) work process weakness
E) planning weakness

Question

Quizplus · Accepted Answer

This situation is an example of a performance deficiency because the company is not meeting its objective of shipping 98% of all orders within 24 hours.

A Company Purchases a New Computer System for the Purpose