Bill, a store manager, asked Robert, a store clerk, to stack cereal boxes at the back of the store. Robert told Bill that doing so would result in a drop in the sale of cereal boxes. Bill asked Robert to refrain from questioning his judgment and instead follow his orders because he was in charge of the store's operations. What power did Bill exert over Robert?
A) coercive power
B) legitimate power
C) expert power
D) reward power
E) referent power

Question

Quizplus · Accepted Answer

Bill exerted legitimate power over Robert, as he was in a position of authority within the store and had the right to give orders and expect them to be followed.

Bill, a Store Manager, Asked Robert, a Store Clerk, to Stack