Pablo is a department manager for a firm that develops computer-networking packages. This morning he held a staff meeting with his subordinates to inform them about some design changes. Several of them felt the changes might not work but were somewhat reluctant to bring it up in the meeting. Even though they did bring it up in the meeting, they diluted the impact of their objections and concerns. Pablo didn't give them much chance anyway when he said, "I've been around here a long time. The changes will work. I don't have time to discuss it. Just make the changes and get on with things." This is a good example of how ___ can become a barrier to effective communication. A) non-verbal signals B) semantic problems C) proxemics D) filtering and status effects E) physical distractions

Question

Quizplus · Accepted Answer

Pablo's response and the reluctance of his subordinates to fully express their concerns illustrate how filtering (the process of withholding, ignoring, or distorting information) and status effects (the impact of someone's position within an organization on the flow of communication) can become barriers to effective communication. Pablo's position as a department manager and his dismissive response likely discouraged open dialogue, leading to a filtering of critical feedback.

Pablo Is a Department Manager for a Firm That Develops