A machine that Jesse works on has ceased to function.Even though his manager would be able to help him,Jesse fears informing his manager and decides to solve the problem himself-with disastrous results.Jesse's act illustrates a common organizational communication problem referred to as
A)grapevine.
B)reflection.
C)boundaryless organization.
D)filtering.
E)information overload.

Question

Quizplus · Accepted Answer

Jesse's fear of informing his manager is an example of filtering, which is a communication barrier caused by the intentional withholding, manipulation or distortion of information by the sender. Jesse may be filtering the information because he is afraid of negative consequences for reporting the failure of the machine. This type of communication barrier can have disastrous consequences as it can lead to miscommunication, misunderstandings, and mistakes.

A Machine That Jesse Works on Has Ceased to Function