If a manager increases the system utilization standard (assuming no change in the customer arrival rate) what happens to the customer waiting time?
A) It increases exponentially.
B) It increases proportionally.
C) It decreases proportionally.
D) It decreases exponentially.
E) No change.

Question

Quizplus · Accepted Answer

When a manager increases the system utilization standard without changing the customer arrival rate, the system operates closer to its capacity. This leads to longer queues and increased waiting times for customers, which often grow exponentially rather than linearly due to the nature of queueing systems and the variability in service times and arrivals.

If a Manager Increases the System Utilization Standard (Assuming No