It is simply not realistic to expect to see a clear correlation between IT and business performance at any level.
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Q7: In most firms, technology is not a
Q8: Non-financial measures are predictive of past performance
Q9: Competing in the information age is much
Q10: Systems that are not reliable or available
Q11: It is practically impossible to demonstrate that
Q13: About half of all IT managers believe
Q14: Most organizations that link measures of IT
Q15: IT investments do not always deliver the
Q16: Effective business metrics programs should also include
Q17: Research shows that merely adequate employee satisfaction
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