When refusing a request, one must begin the message with a buffer that sets up the discussion, after determining the explanation.

Question

Quizplus · Accepted Answer

It is important to begin the message with a buffer or a polite introduction before denying the request to soften the blow and show empathy towards the person making the request. However, one should also provide a clear and honest explanation for the denial.

When Refusing a Request, One Must Begin the Message with a Buffer