Information collected from service measurement can be used by service managers to accomplish all of the following tasks EXCEPT
A)implementing marketing activities (e.g. ,segmenting and positioning).
B)managing the service personnel.
C)managing the service delivery process.
D)improving aspects of the service setting.
E)Information collected from service measurement can be used by service managers to do all of these tasks.

Question

Quizplus · Accepted Answer

Information collected from service measurement is indeed versatile and can be utilized by service managers for a wide range of tasks including implementing marketing activities (such as segmenting and positioning), managing service personnel, managing the service delivery process, and improving aspects of the service setting. Therefore, there is no exception among the options provided; service measurement data can be used for all these tasks.

Information Collected from Service Measurement Can Be Used by Service