World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?
A)Quality
B)Cost
C)Customer Service
D)All of these

Question

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?
A)​Quality
B)Cost​
C)Customer Service​
D)All of these​

Quizplus · Accepted Answer

World-class performance measures can be used in all functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction. These areas include quality, cost, and customer service. Therefore, the correct choice is D (all of these).

World-Class Performance Measures Can Be Used in Different Functional Areas