A management concept based on an understanding of the changing wants and needs of customers,and which leads to flexible product designs and production processes,is called:
A)Continuous improvement.
B)Customer orientation.
C)Just-in-time.
D)Theory of constraints.
E)Total quality management.

Question

Quizplus · Accepted Answer

Customer orientation places a strong emphasis on understanding and meeting the changing wants and needs of customers. This leads to the development of flexible product designs and production processes to ensure customer satisfaction. Continuous improvement, just-in-time, theory of constraints, and total quality management are related management concepts, but they do not specifically focus on customer orientation as the primary basis for their implementation.

A Management Concept Based on an Understanding of the Changing