The clerical and editorial employees in a publishing house need to be at their desks by 8:00 a.m. and follow a set of precise procedures dictated by management. The jobs of these clerical and editorial employees ________.
A) have a wide span of control
B) score high on the degree of departmentalization
C) score high on the degree of formalization
D) lack a unity of command
E) score low on the degree of work specialization

Question

Quizplus · Accepted Answer

The description of the clerical and editorial employees' jobs as having "precise procedures dictated by management" suggests that their roles have a high degree of formalization.

The Clerical and Editorial Employees in a Publishing House Need