Aberdone Company has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what were once management tasks, such as following up on non-payment, determining when bills will be sent to a collection agency, and which accounts receivables can be written off as non-collectable. Which of the following methods of job enrichment is used in this example?
A) task combination
B) vertical job expansion
C) formation of natural work units
D) establishing client relationships
E) opening feedback channels

Question

Quizplus · Accepted Answer

Vertical job expansion involves adding tasks and responsibilities that were previously handled by higher-level positions. In this example, workers in accounts receivables are given additional responsibilities that were previously handled by management, which is an example of vertical job expansion. None of the other options described in the answers (task combination, formation of natural work units, establishing client relationships, and opening feedback channels) are applicable to this scenario.

Aberdone Company Has Redesigned the Jobs of the Workers in Accounts