Anna has not received the resources that were promised to her by Harry, her social worker. She decides to complain about this issue to Harry's manager. Anna tells Harry, "If you do not work on this soon, I am going to talk to your manager." In this scenario, which of the following is the best response that Harry can give Anna?
A)You have the right to be served effectively. I can get you my supervisor's phone number.
B)My supervisor's office is next door. Do not let my door hit you on the way out.
C)Look on the brighter side. You have turned active and involved. You are not passive.
D)If you do not apologize right away, you'll be sorry.

Question

Anna has not received the resources that were promised to her by Harry, her social worker. She decides to complain about this issue to Harry's manager. Anna tells Harry, "If you do not work on this soon, I am going to talk to your manager." In this scenario, which of the following is the best response that Harry can give Anna?
A)​You have the right to be served effectively. I can get you my supervisor's phone number.
B)​My supervisor's office is next door. Do not let my door hit you on the way out.
C)​Look on the brighter side. You have turned active and involved. You are not passive.
D)​If you do not apologize right away, you'll be sorry.

Quizplus · Accepted Answer

This response shows empathy towards Anna's situation while also offering a solution by providing contact information for Harry's supervisor. It is important for social workers to acknowledge and address client concerns in a respectful and professional manner.

Anna Has Not Received the Resources That Were Promised to Her