Instead of announcing the bad news up front,you can open with a ________ to establish common ground with the reader.
A)humorous anecdote
B)buffer statement
C)diversionary tactic
D)heartwarming story
E)series of facts and figures

Question

Quizplus · Accepted Answer

A buffer statement can help establish a positive tone and build rapport with the reader before delivering the bad news. It can also help to soften the impact of the negative information that follows. A humorous anecdote or heartwarming story may not be appropriate depending on the severity of the news, while a diversionary tactic or series of facts and figures may not effectively establish common ground with the reader.

Instead of Announcing the Bad News Up Front,you Can Open