________ recognizes that any improvement in quality may improve a company's competitive ability.
A) Customer service
B) Return on quality
C) Total quality management
D) Total customer satisfaction
Correct Answer:
Verified
Q26: To build an effective customer service program,it
Q27: Companies with strong reputations for quality follow
Q28: Small businesses are able to maintain a
Q29: _ is drawing customers into a store
Q30: TCM is the acronym for:
A)total customer management.
B)time
Q32: Numerous surveys have concluded that the most
Q33: A company's competitive edge is:
A)dependent on the
Q34: A key to effective innovation by the
Q35: The worst marketing catastrophe to befall any
Q36: The majority of customers who stop patronizing
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