The process of the receiver taking action to help the sender say what he or she really means is called __________.*
A) verbal support
B) feedback
C) active listening
D) filtering

Question

Quizplus · Accepted Answer

Active listening involves not only hearing what the sender is saying but also understanding the emotions and intentions behind the words. It requires the receiver to take action to clarify the message and help the sender communicate effectively. Verbal support and feedback can be part of active listening, but they do not necessarily involve the receiver taking action to help the sender say what he or she really means. Filtering, on the other hand, refers to the receiver selectively processing or blocking out parts of the message.

The Process of the Receiver Taking Action to Help the Sender