After switching departments at work and getting a new phone number, Anne finds that it is harder to remember her previous department's phone number. Anne is experiencing _____, which occurs when forming a new memory makes it harder to recall a previous memory.
A) retroactive interference
B) encoding failure
C) proactive interference
D) long-term potentiation failure

Question

Quizplus · Accepted Answer

Retroactive interference occurs when forming new memories interferes with the ability to recall old memories. In this case, Anne's newly formed memory of her current department's phone number is interfering with her ability to recall her previous department's phone number.

After Switching Departments at Work and Getting a New Phone