________ systems enable users to interact with a computerized system to request and receive information and to enter and change data using a telephone.
A)Interactive voice response (IVR)
B)Multimedia messaging
C)Mobile commerce
D)WiMax

Question

Quizplus · Accepted Answer

Interactive voice response (IVR) systems use voice recognition technology to allow users to interact with a computerized system using a telephone. Users can request information, enter data, and change information through a series of voice prompts and responses. IVR systems are commonly used in customer service and support applications. Multimedia messaging, mobile commerce, and WiMax are all unrelated technologies.

________ Systems Enable Users to Interact with a Computerized System