Factors such as information quality, navigation, price, merchandise availability, purchase process, and order tracking are part of which dimension in online satisfaction and dissatisfaction?
A) security and privacy
B) fulfillment and reliability
C) customer service
D) website design and interaction
E) all of the above
Correct Answer:
Verified
Q38: Kristen purchased a chair and ottoman from
Q39: Renee has been going to the same
Q40: An outlet or brand whose performance confirms
Q41: _ continue to buy the same brand
Q42: A consumer's decision of whether or not
Q44: Even if a dissatisfied consumer takes no
Q45: What is the first decision a dissatisfied
Q46: Factors such as timely delivery, order accuracy,
Q47: Ronald is dissatisfied with a product he
Q48: Employees who deal directly with consumers are
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