Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations,such as angry customers?
A) role playing
B) internships
C) business games
D) vestibule training

Question

Quizplus · Accepted Answer

A)Role playing is a T&D method in which participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations,such as handling customer complaints.Some restaurant chains use role playing to train servers how to deal with difficult situations such as a couple having an argument at the dinner table.

Which T&D Method Is Frequently Used by Restaurant Chains to Train