Dealing with irate customers is a common part of a technicianʹs job.

Question

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Dealing with irate customers is a common part of a technician's job as they often have to resolve technical issues, provide support, and answer customer queries, which may not always be easy or under their control. Customers may get frustrated, angry, or upset due to various reasons, such as long wait times, technical glitches, miscommunication, or service disruptions, and technicians need to handle such situations professionally and empathetically, keeping the customer's satisfaction in mind. Therefore, dealing with irate customers is an essential skill that technicians need to possess to succeed in their job.

Dealing with Irate Customers Is a Common Part of a Technicianʹs