A term to describe when a computer technician pays close attention to what the customer is saying is
A) Active listening
B) Proactive
C) Polite
D) Protocol

Question

Quizplus · Accepted Answer

Active listening involves paying close attention to what the customer is saying, asking clarifying questions, and paraphrasing what they have said to ensure understanding. This is an important skill for a computer technician in order to accurately diagnose and solve the customer's problem.

A Term to Describe When a Computer Technician Pays Close