Total quality management:
A) requires that everyone in the organization be concerned with improving quality.
B) means more than just using statistical controls to reduce manufacturing defects.
C) views the cost of lost customers as an important result of quality problems.
D) applies to service producers as well as manufacturers.
E) All of these alternatives are correct.

Question

Quizplus · Accepted Answer

All of the given alternatives are correct. Total quality management (TQM) is a comprehensive system that aims to enhance product and service quality by involving everyone in the organization in continuous improvement efforts, utilizing statistical tools to reduce defects, and considering the customer's perspective in assessing the costs and benefits of quality. TQM is applicable to both manufacturing and service industries.

Total Quality Management