The physical distribution customer service level concerns
A) the costs to carry a product in inventory.
B) the length of time a product is stored in inventory.
C) the effort put in by channel members to meeting customer needs.
D) the location of distribution centers.
E) how rapidly and dependably a firm can deliver what customers want.

Question

Quizplus · Accepted Answer

Physical distribution customer service level concerns how rapidly and dependably a firm can deliver what customers want. Factors such as shipping time, order accuracy, and condition of delivery all contribute to the customer service level. While the other options are important considerations in physical distribution, they do not specifically address the level of customer service provided.

The Physical Distribution Customer Service Level Concerns