It is difficult to maintain consistent quality in services because
A) services are nonperishable.
B) as opposed to products, services are tangible in nature.
C) the server is inseparable from the service.
D) variability is reduced as more humans are involved in delivery.
E) it requires minimum human interaction.

Question

Quizplus · Accepted Answer

Consistent quality in services is difficult to maintain because the service provider is inseparable from the service. This means that the quality of the service is directly dependent on the performance of the service provider, who is a human being and thus subject to variability. Any inconsistency in the performance of the service provider can affect the overall quality of the service delivered.

It Is Difficult to Maintain Consistent Quality in Services Because