From the Total Quality Management (Continuous Quality Improvement) focus on delivering quality health care, quality is defined as:
A) Risk reduction
B) Customer satisfaction
C) Increased efficiency
D) Improved functional status

Question

Quizplus · Accepted Answer

Quality in a healthcare setting from the TQM perspective is primarily defined as customer satisfaction for the delivery of quality healthcare services. While aspects such as risk reduction, increased efficiency, and improvement in functional status are important factors, they are all viewed as components that contribute to achieving customer satisfaction.

From the Total Quality Management (Continuous Quality Improvement) Focus on Delivering