Which of the Following Is NOT One of the Seven

Which of the following is NOT one of the seven categories of new services?

A) Target profitable customers, employing behavior segmentation rather than demographics.
B) Achieve a superior understanding of what your targeted customers value.
C) Design facilities that delight your customers and reduce complaints.
D) Give employees the skills, tools, and supporting processes needed to deliver the defined customer experience.
E) Make everyone a brand manager.