When faced with a difficult situation with a customer,instead of saying "I've had it with your complaints!" Sue always says,"I'm having trouble seeing how I can fix this situation.Would you explain to me what you want to see happen?" In terms of responsibilities of a communicator,this is an example of:
A)marketing tactic.
B)ethical communication.
C)intrapersonal communication.
D)sales pitching.
E)effective feedback.

Question

Quizplus · Accepted Answer

Sue's response reflects ethical communication, as she is listening to the customer's concerns and attempting to find a solution to fix the situation. She is not dismissing or ignoring the customer's complaints, but rather is actively engaging with them in a respectful manner.

When Faced with a Difficult Situation with a Customer,instead of Saying