Which of the following promotes customer service when speaking on the telephone?
A)Answer the telephone on the first ring,if possible.
B)Use a pleasant,caring,and sincere tone of voice.
C)Identify yourself and give your title and place of employment.
D)Allow the caller to hang up first to ensure that the caller has said everything he or she wanted to say.
E)All of the above

Question

Quizplus · Accepted Answer

All the options mentioned promote customer service when speaking on the telephone. Answering the phone quickly and using a pleasant tone of voice helps make the caller feel valued and respected. Identifying oneself and giving one's title and place of employment helps establish professionalism and provides the caller with the necessary information. Finally, allowing the caller to hang up first ensures that they have said everything they wanted to say and won't feel rushed or ignored.

Which of the Following Promotes Customer Service When Speaking on the Telephone