Waitresses who use organizational encoding to organize orders into groups are essentially:
A)chunking the information.
B)rehearsing the information.
C)utilizing the serial position effect.
D)utilizing state-dependent learning.

Question

Quizplus · Accepted Answer

Chunking is a memory technique that involves organizing information into manageable groups, which is exactly what waitresses are doing when they use organizational encoding to group orders together. Rehearsing information involves repeating it to oneself, which is not applicable in this context. The serial position effect refers to the tendency to remember items at the beginning and end of a list better than those in the middle, which is also not directly relevant here. State-dependent learning refers to the phenomenon of better recall when in the same state (e.g. sober vs. intoxicated) as when the information was learned, which is not applicable to the situation of waitressing.

Waitresses Who Use Organizational Encoding to Organize Orders into Groups