Which of the following is typically not considered an objective of quality control?
A) Reduce costs associated with customer complaints.
B) Reduce costs of honoring product or service warranty.
C) Increase customer satisfaction with product or service.
D) Increase the number of deliveries made when promiseD.
Quality control is normally addressing product quality rather than delivery quality.

Question

Quizplus · Accepted Answer

Quality control typically focuses on product quality and not on delivery quality. Increasing the number of deliveries made when promised is more related to delivery or logistics management. A, B, and C are all commonly considered objectives of quality control.

Which of the Following Is Typically Not Considered an Objective