Norms are:
A) formal written statements that control behavior.
B) often established by the informal organization.
C) easier to change than rules.
D) used only at lower levels in the organization.

Question

Quizplus · Accepted Answer

Norms are unwritten rules of behavior that are established by the culture and values of the organization, which are often more powerful than formal rules and regulations. Hence, norms are often established by the informal organization rather than formal statements. It can be challenging to change norms as they are deeply ingrained in the culture and social system of an organization. Therefore, option B is the correct answer. Option A is incorrect as norms are not typically formal written statements. Option C is incorrect as norms are challenging to change, contrary to rules. Option D is incorrect as norms permeate all levels of an organization, including the top.

Norms Are