Choosing an appropriate channel for your business message depends on the importance of the message, feedback needed, necessity of a permanent record, cost of the channel, confidentiality and sensitivity of the message, and
A) degree of formality required.
B) the channel used by your competitors.
C) the use of primary or secondary research.
D) the sender's preference.

Question

Quizplus · Accepted Answer

The degree of formality required is an important factor to consider when choosing a channel for business messages because it will impact the tone and language used in the message. Different channels have different levels of formality, so it is important to choose one that aligns with the desired tone of the message. The other options (B, C, and D) do not provide as relevant information for choosing a channel.

Choosing an Appropriate Channel for Your Business Message Depends on the Importance