Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by
A) choosing a clear format and effective document layout.
B) smiling and using good eye contact.
C) using familiar words, occasional contractions, and pronouns such as I and you.
D) using slang and IM abbreviations such as IMHO and BTW.

Question

Quizplus · Accepted Answer

You will have a conversational tone when you use familiar words, occasional contractions, and first- or second-person pronouns. Professional messages do not include IM abbreviations, slang, sentence fragments, and chitchat.

Create a Conversational but Professional Tone in Letters, E-Mail Messages