Human Resources Manager Claire Siu must inform Anthony that company job changes require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is
A) an e-mail message.
B) face-to-face communication.
C) voice mail.
D) an instant message.

Question

Quizplus · Accepted Answer

The best channel for the delivery of bad news, such as the potential loss of employment, is face-to-face communication. Good news, such as bonus pay for performance, could be delivered through e-mail, voice mail, or instant messaging. Careful writers consider the type of message in selecting the channel.

Human Resources Manager Claire Siu Must Inform Anthony That Company