Select the theory about work that is described INCORRECTLY:
A)Taylorism involves the rationalisation of work which is managed by experts and studied according to scientific principles
B)Fordism involves standardisation of output,mass workforces of semiskilled workers and rapid automation
C)According to Max Weber,service work demands a great deal of emotional labour
D)According to Marx,capitalism degrades work through automation,managerial control and deskilling

Question

Quizplus · Accepted Answer

Max Weber actually coined the term emotional labour, but did not specifically apply it to service work. Rather, Weber saw emotional labour as necessary in any form of work that requires face-to-face interaction with customers or clients, such as sales or customer service.

Select the Theory About Work That Is Described INCORRECTLY